Privacy Policy
Knightsbridge Movers Privacy Policy
This Privacy Policy explains how Knightsbridge Movers collects, uses, stores, and protects your personal data in connection with our moving and related services. It applies to all Knightsbridge Movers customers in our service area, including individuals who request a quotation, make a booking, or otherwise interact with us as a customer or prospective customer.
Who We Are and Scope of This Policy
Knightsbridge Movers is a moving services provider. For the purposes of data protection law, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Knightsbridge Movers acts as the data controller for the personal data described in this Privacy Policy.
This Privacy Policy applies to all customers and prospective customers in our service area, as well as individuals acting on behalf of business customers, such as employees or representatives who contact us or use our services.
Types of Personal Data We Collect
We collect and process personal data that is necessary to provide our services and operate our business. The types of personal data we may collect include:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and other contact preferences you choose to provide when you communicate with us.
Service and booking information, such as details of the property you are moving from and to, access information, inventory details or descriptions of goods to be moved where necessary for planning, preferred dates and times, instructions relating to the move, and records of quotations and bookings.
Payment and transaction information, such as payment confirmations, partial card details or transaction identifiers processed by our payment providers, records of invoices, refunds, and balances due or paid.
Communication records, such as emails and messages you send to us, notes from phone calls, and any feedback or complaints you submit.
Technical and usage data, such as basic device, browser, and usage information where this is collected through our online forms or website to ensure security and proper functioning. We do not intentionally collect more data than is required for these purposes.
How We Collect Your Data
We collect personal data directly from you when you request a quotation, make a booking, contact us with an enquiry, provide feedback, or provide information in connection with a move. We may also receive data from third parties where you have authorised them to share your information with us, for example estate agents, property managers, relocation companies, or comparison and booking platforms that you use.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the specific processing activity, this will include:
Contractual necessity. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, confirming availability, planning and carrying out your move, communicating with you about the services, and managing payments.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. These interests include managing and improving our services, safeguarding our staff and property, handling queries and complaints, maintaining appropriate business records, and defending legal claims.
Legal obligations. We process personal data where this is required to comply with legal and regulatory obligations, such as tax and accounting rules, record-keeping requirements, and responding to lawful requests from public authorities.
Consent. In limited cases we may rely on your consent, for example where we wish to send you certain types of marketing communications and you have opted in. Where we rely on consent, you may withdraw your consent at any time, although this will not affect the lawfulness of processing that took place before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our moving and related services, including assessing your requirements, issuing quotations, confirming bookings, planning logistics, and carrying out the move.
To communicate with you about your enquiry or booking, including sending confirmations, updates, and responses to any questions or concerns.
To process payments, issue invoices, manage accounts, handle refunds where applicable, and maintain accurate financial and transaction records.
To manage customer relationships, including handling feedback, complaints, and claims, and maintaining relevant records for reference and legal purposes.
To improve our services and operations, including internal training, service quality monitoring, and analysis of how our services are used.
To comply with legal obligations and cooperate with regulators and authorities where we are legally required to do so.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and the reason for processing.
In general, we keep core customer and transaction records for a period that allows us to respond to queries, manage any claims or disputes, and meet our legal obligations. After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be linked to you.
Data Processors and Sharing of Personal Data
We do not sell your personal data. We may share your personal data with third parties that act as data processors on our behalf in order to provide our services and run our business. These may include:
IT and cloud service providers who host our systems or provide tools that we use to manage bookings, communications, and records.
Payment service providers who process payments and handle fraud prevention and security checks.
Professional advisers, such as accountants, auditors, or legal advisers, where this is necessary for the services they provide to us.
Other service partners involved in facilitating your move where necessary, for example specialist subcontractors for particular services that you have requested.
Where we use processors, we ensure that appropriate contracts are in place requiring them to process personal data only on our instructions, to keep it secure, and to act in line with applicable data protection laws.
We may also share personal data with public authorities, regulators, or law enforcement agencies where we are legally required or permitted to do so, for example in connection with the prevention or detection of crime or to protect our legal rights.
International Transfers
Our primary operations are based within the United Kingdom. If we transfer your personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses, to protect your personal data to a standard equivalent to that required under applicable data protection law.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, secure storage, staff training, and regular review of our security practices. While no system can be guaranteed as completely secure, we are committed to maintaining reasonable and proportionate safeguards.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to conditions and legal limitations, but broadly include:
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain related information.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or you withdraw consent where consent is the lawful basis relied upon.
Right to restriction. You can request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing the data unless we have compelling legitimate grounds or need to do so for legal claims. You also have an absolute right to object to direct marketing.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or transmit it to another controller where technically feasible.
If you wish to exercise any of these rights, we may need to verify your identity before responding. We aim to respond to all valid requests within the time limits set by law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us so that we can address your concerns. You also have the right to lodge a complaint with your local data protection authority if you believe that your rights have been violated.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any changes will be posted in the latest version of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
Contacting Knightsbridge Movers About Privacy
If you have questions about this Privacy Policy or how we process your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use with us.
