Terms and Conditions

Knightsbridge Movers Terms and Conditions

These Terms and Conditions set out the basis on which Knightsbridge Movers provides removal, packing, storage, disposal and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

1.1 Client means the person, firm or company who requests or accepts a quotation and for whom Knightsbridge Movers agrees to provide services.

1.2 Services means any removal, packing, unpacking, loading, unloading, storage, disposal, clearance, transportation, and any ancillary services provided by Knightsbridge Movers.

1.3 Goods means the items, effects, furniture, equipment and belongings in respect of which the Services are to be provided.

1.4 Contract means the agreement between Knightsbridge Movers and the Client for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

1.5 Working day means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

2.1 Knightsbridge Movers provides residential and commercial removal and associated services within the United Kingdom, including collection, transportation and delivery of Goods between addresses, and where agreed, packing, unpacking, assembly, disassembly and storage.

2.2 The precise Services to be supplied will be set out in our quotation and subsequent booking confirmation. Only those Services expressly detailed in writing are included in the price. Any additional Services requested may be subject to additional charges.

2.3 We may use our own vehicles and staff or, where appropriate, carefully selected subcontractors. Where subcontractors are used, we remain responsible to you for the performance of the Contract.

3. Quotation and Booking Process

3.1 All quotations are given on the basis of the information supplied by the Client, including property access, parking, volume of Goods, any items requiring special handling, and the locations involved.

3.2 Quotations may be provided following a site visit, video survey, telephone consultation or written description of the Goods and addresses. The accuracy of the quotation depends on the accuracy and completeness of the information provided by the Client.

3.3 Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are subject to availability of resources on the proposed service date. Quotations are not binding until a booking has been confirmed in writing by us.

3.4 A booking is only confirmed when we issue a written confirmation specifying the Services, date, estimated time, price and any special conditions, and when the Client has paid any required deposit. Verbal or provisional bookings do not constitute a confirmed booking.

3.5 We reserve the right to revise our quotation or cancel the Contract if:

a there is a significant change in the volume or nature of the Goods;

b property access, parking, or internal layout is materially different from that described;

c the Client requires additional Services not originally specified; or

d external factors such as road closures, restrictions or safety concerns materially increase the time or cost required.

4. Client Responsibilities

4.1 The Client is responsible for:

a providing accurate and complete information for preparing the quotation and arranging the Services, including any issues relating to access, parking, stairs, lifts, restricted entry, or delicate and high value items;

b securing all necessary permissions and consents for vehicle access, parking suspensions, loading and unloading at all collection and delivery addresses;

c ensuring that all Goods are properly packed and prepared for transport where packing is not included as part of the Services;

d disconnecting and reconnecting appliances, unless specifically agreed in writing that we will perform this work;

e being present, or ensuring a suitably authorised representative is present, at both collection and delivery addresses to supervise and sign documentation;

f ensuring that all passageways, staircases and entrances are clear and safe for removal operations.

4.2 The Client must not submit for removal or storage any items that are illegal, dangerous, explosive, corrosive, perishable, contaminated, infested, or otherwise unsuitable for transport, including but not limited to firearms, ammunition, drugs, live animals, plants, gases, flammable liquids, or hazardous chemicals.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, a deposit is payable upon acceptance of our quotation and the balance is due no later than the day of the move, and in any case before unloading at the destination address.

5.2 We may require full payment in advance for certain Services, including but not limited to long distance removals, storage arrangements and the disposal of unwanted items.

5.3 Payment is accepted by methods notified to you in advance. We do not accept payment in cash sent by post or via any unapproved payment mechanisms.

5.4 Where payment is not received when due, we reserve the right to:

a suspend or withhold Services, including retaining Goods on the vehicle or in storage until payment is made in full; and

b charge interest on overdue amounts at the statutory rate permitted under applicable law, accruing on a daily basis until payment is received in full.

5.5 All charges quoted are exclusive of any applicable taxes unless expressly stated otherwise. Where applicable, taxes will be added to the invoice at the prevailing rate.

6. Cancellations, Postponements and Delays

6.1 The Client may cancel or postpone the Services by giving written notice. Charges may apply depending on the amount of notice given and any costs we have reasonably incurred.

6.2 Unless otherwise stated in writing, the following cancellation charges apply:

a more than 10 working days before the service date no cancellation fee, and any deposit paid will be refunded minus any irrecoverable costs;

b between 5 and 10 working days before the service date, a cancellation charge of up to 30 percent of the quoted price may be payable;

c fewer than 5 working days before the service date, a cancellation charge of up to 60 percent of the quoted price may be payable;

d on the day of the service, or where we arrive and are unable to proceed due to reasons beyond our control, a cancellation charge of up to 100 percent of the quoted price may be payable.

6.3 If completion of a property transaction or access to premises is delayed, we will make reasonable efforts to accommodate altered timings on the same day. However, additional waiting time and rescheduling charges may apply where delays exceed reasonable limits or require additional staff time or vehicle use.

6.4 Knightsbridge Movers may cancel or postpone the Services in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, accidents, strikes, or safety concerns. In such cases we will seek to rearrange the Services at the earliest reasonably practicable date. Our liability for such cancellation or postponement is limited as set out in these Terms and Conditions.

7. Access, Parking and Property Conditions

7.1 The Client is responsible for arranging suitable parking and access for our vehicles at both collection and delivery locations. Any parking charges, permits or fines arising from inadequate arrangements or breaches of local regulations may be charged to the Client.

7.2 Where access is significantly restricted, or where Goods must be carried over long distances, up or down unusual stairs, or by means of hoists or specialist equipment, additional charges may apply.

7.3 We are not responsible for damage caused by the movement of Goods where access is particularly tight or unsuitable and where we have advised that such movement carries a risk of damage and the Client asks us to proceed regardless.

8. Liability for Loss or Damage

8.1 We will exercise reasonable care and skill in providing the Services and handling your Goods. Our liability for loss of or damage to Goods is subject to the limitations in this clause.

8.2 We are not liable for:

a loss or damage arising from inherent defects, flaws or natural deterioration of the Goods;

b damage to fragile items that were not professionally packed by us, including but not limited to glass, china, artwork, mirrors and electronics;

c damage to the internal workings of electrical appliances, unless there is clear external damage to the unit caused by our negligence;

d loss of or damage to cash, jewellery, watches, precious metals, securities, documents or collections, unless we have expressly agreed in writing to handle such items and applied additional conditions;

e any loss or damage arising from circumstances beyond our reasonable control, including fire, flood, theft, road traffic incidents caused by third parties, acts of terrorism or extreme weather.

8.3 Our total liability for any claim arising out of a single incident, or series of connected incidents, shall not exceed a reasonable replacement value for the Goods affected, and shall in any event be limited to such sum as is reasonably proportionate to the fees paid for the Services, unless otherwise agreed in writing.

8.4 The Client must inspect Goods and premises as soon as reasonably practicable after completion of the Services and notify us in writing of any loss or damage within 7 days. Failure to do so may prejudice our ability to investigate and may limit or extinguish any liability we may have.

8.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded.

9. Waste, Disposal and Environmental Regulations

9.1 Knightsbridge Movers operates in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and we will only remove items agreed as part of the Services.

9.2 The Client must not include in any collection for disposal items that are classified as hazardous or controlled waste unless we have expressly agreed to handle such material and we hold any necessary licences or arrangements for doing so.

9.3 Where we agree to dispose of unwanted items, we will do so through lawful and responsible channels, which may include reuse, recycling centres or licensed waste facilities. Disposal charges will be clearly identified and may be based on weight, volume, type of material and site access.

9.4 We reserve the right to refuse to remove or transport any items that we reasonably believe could pose a risk to health, safety, property or the environment, or that may breach any applicable law or regulation.

10. Insurance

10.1 Knightsbridge Movers maintains appropriate insurance cover in relation to our removal and associated activities. Details of cover can be provided on request.

10.2 Our insurance does not replace your own contents or business insurance. You are strongly advised to maintain separate insurance for your Goods, including during transit and storage, and to ensure your policy covers removals.

11. Storage Services

11.1 Where storage of Goods is provided or arranged by us, the terms of this clause apply in addition to the other clauses in these Terms and Conditions.

11.2 Storage charges are payable in advance at the intervals specified in our invoice or storage agreement. We may deny access to stored Goods or exercise a lien over them if storage fees are not paid when due.

11.3 The Client must not store items that are perishable, hazardous, illegal or otherwise unsuitable for storage. We may inspect stored Goods where required for safety, legal or insurance reasons.

11.4 We may terminate storage on giving reasonable notice where fees have not been paid or where Goods pose a risk. In such cases we will take reasonable steps to notify you before disposing of or selling Goods to recover unpaid charges where permitted by law.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our Services, you should notify us in writing as soon as possible, giving full details and any supporting evidence.

12.2 We will investigate complaints promptly and aim to provide a written response within a reasonable timescale. You agree to give us a reasonable opportunity to investigate and, where appropriate, to remedy any issue.

13. Data Protection and Privacy

13.1 We collect and process personal data in order to provide our Services, manage bookings, handle payments and comply with legal obligations.

13.2 Your personal information will be handled in accordance with applicable data protection law. We will only share your data with third parties where necessary to perform the Contract, to comply with legal obligations, or where you have given consent.

14. Amendments to Terms and Conditions

14.1 Knightsbridge Movers may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.

14.2 Any variation to these Terms and Conditions requested by the Client must be agreed in writing by an authorised representative of Knightsbridge Movers.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that Knightsbridge Movers may also bring proceedings in the jurisdiction where the Client is domiciled if different.

By confirming a booking or using the Services of Knightsbridge Movers, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.